Contact & Complaints
We're here to help.
Email us about anything: a question, a problem, billing, or a complaint.
- Help, billing and complaintssupport@ownfinancial.ca
- Privacyprivacy@ownfinancial.ca
Making a complaint
Email support@ownfinancial.ca with "Complaint" in the subject. It helps to include:
- the email address on your account
- what happened, and when
- screenshots, if you have them
- what you'd like us to do
Please don't send passwords, full card numbers or your social insurance number.
What happens next
| Within 2 business days | We confirm we've received your complaint. |
| Within 10 business days | We aim to give you a full answer. |
| Up to 30 days | If it's complicated, we'll tell you why it's taking longer and answer within 30 calendar days. |
We'll always give you an answer. We can't promise it will be the outcome you wanted, but we'll explain our reasons.
Privacy requests
To see, correct or delete your information, email privacy@ownfinancial.ca. Our Privacy Officer replies within 30 days. Many things you can do yourself in Settings: see the Privacy Policy.
If you're not happy with how we handled a privacy concern, you can contact the Office of the Privacy Commissioner of Canada.
Cancelling
To cancel a paid plan, email support@ownfinancial.ca. To close your account and delete your data, use Settings in the app.
Good to know
OWN is not a bank or an investment firm, so complaints about OWN don't go to a banking or investment ombudsman. Questions about your bank account itself are best taken to your bank.
OWN Financial Inc. · Toronto, Ontario, Canada